It’s all about service : how to lead your people to care for your customers
This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective...
Đã lưu trong:
| Tác giả chính: | |
|---|---|
| Định dạng: | Sách |
| Ngôn ngữ: | Undetermined |
| Được phát hành: |
Hoboken, N.J.
John Wiley & Sons, Inc.
2005
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|
| LEADER | 01248nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_157317 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 020 | |c 24.95 | ||
| 082 | |a 658.812 | ||
| 082 | |b P388 | ||
| 100 | |a Pelletier, Ray | ||
| 245 | 0 | |a It’s all about service : | |
| 245 | 0 | |b how to lead your people to care for your customers | |
| 245 | 0 | |c Ray Pelletier | |
| 260 | |a Hoboken, N.J. | ||
| 260 | |b John Wiley & Sons, Inc. | ||
| 260 | |c 2005 | ||
| 520 | |a This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition. | ||
| 650 | |a Customer relations,Interpersonal relations,Leadership,Teams in the workplace,Employee empowerment,Quan hệ khách hàng,Quan hệ cá nhân | ||
| 904 | |i Nguyên | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||