It’s all about service : how to lead your people to care for your customers
This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective...
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| Format: | Book |
| Language: | Undetermined |
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Hoboken, N.J.
John Wiley & Sons, Inc.
2005
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| Institutions: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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