Call Center Operation : Design, operation, and maintenance

Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff,...

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Opis bibliograficzny
1. autor:	Sharp, Duane E.
Format:	Książka
Język:	Undetermined
Wydane:	Amsterdam Digital Press 2003
Hasła przedmiotowe:	Call centers,Gọi trung tâm Management,Quản lý
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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Call Center Operation : Design, operation, and maintenance

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