Call Center Operation : Design, operation, and maintenance

Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff,...

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Bibliographic Details
Main Author:	Sharp, Duane E.
Format:	Book
Language:	Undetermined
Published:	Amsterdam Digital Press 2003
Subjects:	Call centers,Gọi trung tâm Management,Quản lý
Tags:	Add Tag No Tags, Be the first to tag this record!

Institutions:	Trung tâm Học liệu Trường Đại học Cần Thơ

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Call Center Operation : Design, operation, and maintenance

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