Call Center Operation : Design, operation, and maintenance

Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff,...

Täydet tiedot

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Bibliografiset tiedot
Päätekijä: Sharp, Duane E.
Aineistotyyppi: Kirja
Kieli:Undetermined
Julkaistu: Amsterdam Digital Press 2003
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

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