Call Center Operation : Design, operation, and maintenance
Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff,...
Wedi'i Gadw mewn:
| Prif Awdur: | Sharp, Duane E. |
|---|---|
| Fformat: | Llyfr |
| Iaith: | Undetermined |
| Cyhoeddwyd: |
Amsterdam
Digital Press
2003
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| Pynciau: | |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|
Eitemau Tebyg
-
Call center operations : profiting from teleservices /
gan: Day, Charles E.
Cyhoeddwyd: (2000) -
Dự báo lưu lượng gọi vào hệ thống Call Center :
gan: Đỗ, Khắc Vũ
Cyhoeddwyd: (2010) -
Call Center Operation: Design, Operation, and Maintenance
gan: Sharp, Duane
Cyhoeddwyd: (2011) -
Global Communications & Innovations in ICT / CALL
Cyhoeddwyd: (2015) -
Aggressive calls improve leading callers' attractiveness in the treefrog Dendropsophus ebraccatus /
gan: Reichert, Michael S.