Réussir la qualité de service: Plaidoyer pour la performance réalisée avec discipline et innovation

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Réussir la qualité de service: Plaidoyer pour la performance réalisée avec discipline et innovation

Le mouvement qualité est irréversible et transformera notre manière de gérer les entreprises de service tandis que la "quatité totale" ne sera qu'une mode et n'aura été qu'un instrument pour réaliser des objectifs tactique plutôt que stratégiques de la performance,...

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Dades bibliogràfiques
Autor principal:	Alain, Marcel
Format:	Llibre
Idioma:	Undetermined
Publicat:	Montréal, Canada AMS 1998
Matèries:	Management,Organizational effectiveness
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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