The Baldrige quality system : the do-it-yourself way to transform your business
This guide demonstrates how the use of the Baldridge quality control system can help businesses grasp the elusive concepts of quality improvement. It demonstrates how to use the Baldridge application process to enhance the performance of any organization.
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New York
J. Wiley & Sons
1992
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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