Customer relationship management /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book (Paper) |
| Published: |
New York :
McGraw-Hill,
c2002.
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| Series: | Briefcase books series
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| Subjects: | |
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| Institutions: | Thư viện Trường Đại học Đà Lạt |
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| Physical Description: | xii, 164 p. : ill. ; 23 cm. |
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| Bibliography: | Includes index. |
| ISBN: | 0071379541 |