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|a Anderson, Kristin,
|d 1962-
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|a Customer relationship management /
|c Kristin Anderson, Carol Kerr.
|
| 260 |
# |
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|a New York :
|b McGraw-Hill,
|c c2002.
|
| 300 |
# |
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|a xii, 164 p. :
|b ill. ;
|c 23 cm.
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|a Briefcase books series
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|a Includes index.
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| 650 |
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|a Customer relations.
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|a Kerr, Carol.
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|a Thư viện Trường Đại học Đà Lạt
|
