Detail process charting : speaking the language of process / Ben B. Graham.

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Opis bibliograficzny
1. autor: Graham, Ben B.
Format: Sách giấy
Wydane: Hoboken, N.J. : Wiley, c2004.
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Dostęp online:Table of contents
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Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt
Spis treści:
  • Introduction
  • Who is involved in process improvement?
  • Defining a process improvement project
  • Gathering the facts
  • Process chart format
  • Process chart building blocks
  • Charting business processes
  • Using process charts
  • Process chart stories.