Achieving service excellence : Maximizing enterprise performance through innovation and technology /

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Bibliographic Details
Main Author: Chang, C. M. (Ching Ming), 1935-
Format: Book (Paper)
Language:English
Published: New York, NY. : Business Expert Press , 2014.
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Institutions: Thư viện Trường Đại học Đà Lạt
Description
Physical Description:xiv, 130 p. ; 23 cm.
Bibliography:Includes bibliographical references and indexes.
ISBN:9781606495445