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| LEADER |
00858nam a2200313 4500 |
| 001 |
DLU190189600 |
| 005 |
##20190306 |
| 020 |
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|a 9781606495445
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| 040 |
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|a DLU
|b vie
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| 041 |
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|a eng
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| 044 |
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|a us
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| 082 |
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|a 338.4
|b CH-C
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| 100 |
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|a Chang, C. M. (Ching Ming),
|d 1935-
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| 245 |
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|a Achieving service excellence :
|b Maximizing enterprise performance through innovation and technology /
|c C.M. Chang.
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| 260 |
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|a New York, NY. :
|b Business Expert Press ,
|c 2014.
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| 300 |
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|a xiv, 130 p. ;
|c 23 cm.
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| 504 |
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|a Includes bibliographical references and indexes.
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| 650 |
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|a Service industries.
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| 923 |
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|a 05/2018
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| 991 |
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|a SH
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| 992 |
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|a 835655
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| 994 |
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|a DLU
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| 900 |
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|a True
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| 911 |
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|a Nguyễn Thanh Hương
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| 925 |
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|a G
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| 926 |
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|a A
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| 927 |
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|a SH
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| 980 |
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|a Thư viện Trường Đại học Đà Lạt
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