Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business School.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you...

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Bibliografische gegevens
Hoofdauteur: Harvard Business Review
Formaat: Boek
Taal:English
Gepubliceerd in: Boston : Harvard Business Review Press, 2016.
Reeks:20-minute manager series
Onderwerpen:
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Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
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Samenvatting:You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you through: Uncovering the root cause of friction. Maintaining a positive mind-set. Untangling the problem together. Agreeing on a way forward
Beschrijving item:Includes index.
Fysieke beschrijving:ix, 110 pages ; 18 cm.
ISBN:9781633690783 (alk. paper)