Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business School.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you...
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| Autor principal: | |
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| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Boston :
Harvard Business Review Press,
2016.
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| Colección: | 20-minute manager series
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| Materias: | |
| Etiquetas: |
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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| Sumario: | You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you through: Uncovering the root cause of friction. Maintaining a positive mind-set. Untangling the problem together. Agreeing on a way forward |
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| Notas: | Includes index. |
| Descripción Física: | ix, 110 pages ; 18 cm. |
| ISBN: | 9781633690783 (alk. paper) |