Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business School.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you...
Bewaard in:
| Hoofdauteur: | |
|---|---|
| Formaat: | Boek |
| Taal: | English |
| Gepubliceerd in: |
Boston :
Harvard Business Review Press,
2016.
|
| Reeks: | 20-minute manager series
|
| Onderwerpen: | |
| Tags: |
Voeg label toe
Geen labels, Wees de eerste die dit record labelt!
|
| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
| Samenvatting: | You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you through: Uncovering the root cause of friction. Maintaining a positive mind-set. Untangling the problem together. Agreeing on a way forward |
|---|---|
| Beschrijving item: | Includes index. |
| Fysieke beschrijving: | ix, 110 pages ; 18 cm. |
| ISBN: | 9781633690783 (alk. paper) |