Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business School.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you...

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Bibliografiska uppgifter
Huvudupphovsman: Harvard Business Review
Materialtyp: Bok
Språk:English
Publicerad: Boston : Harvard Business Review Press, 2016.
Serie:20-minute manager series
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Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
Beskrivning
Sammanfattning:You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you through: Uncovering the root cause of friction. Maintaining a positive mind-set. Untangling the problem together. Agreeing on a way forward
Beskrivning:Includes index.
Fysisk beskrivning:ix, 110 pages ; 18 cm.
ISBN:9781633690783 (alk. paper)