Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business School.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you...
Đã lưu trong:
| Tác giả chính: | |
|---|---|
| Định dạng: | Sách |
| Ngôn ngữ: | English |
| Được phát hành: |
Boston :
Harvard Business Review Press,
2016.
|
| Loạt: | 20-minute manager series
|
| Những chủ đề: | |
| Các nhãn: |
Thêm thẻ
Không có thẻ, Là người đầu tiên thẻ bản ghi này!
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
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| 010 | |a 2015032649 | ||
| 020 | |a 9781633690783 (alk. paper) | ||
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| 041 | |a eng | ||
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| 050 | 0 | 0 | |a HF5718 |b .D54 2016 |
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| 100 | |a Harvard Business Review | ||
| 245 | 0 | 0 | |a Difficult conversations : |b craft a clear message, manage emotions, focus on a solution, Harvard Business School. |
| 260 | 1 | |a Boston : |b Harvard Business Review Press, |c 2016. | |
| 300 | |a ix, 110 pages ; |c 18 cm. | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 490 | 0 | |a 20-minute manager series | |
| 500 | |a Includes index. | ||
| 505 | 0 | |a What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index. | |
| 520 | |a You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you through: Uncovering the root cause of friction. Maintaining a positive mind-set. Untangling the problem together. Agreeing on a way forward | ||
| 541 | |a Tặng | ||
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Interpersonal communication. | |
| 721 | # | # | |a Kế Toán |
| 841 | # | # | |b Kho Sách |j 100052524, 100053324 |