Voice of the Customer: Capture and Analysis /

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Voice of the Customer: Capture and Analysis /

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书目详细资料
主要作者:	Yang Kai
格式:	图书
语言:	Vietnamese
出版:	U.S.A : MC Graw Hill , 2008
主题:	Voice of the customer Production Management Business management strategy
标签:	添加标签没有标签, 成为第一个标记此记录!

Thư viện lưu trữ:	Thư viện Trường CĐ Kỹ Thuật Cao Thắng

实物特征
总结:	Contents: Chapter 1: Value, inovation, and the voice of the customer Chapter 2: The product development process Chapter 3: Customer value and the voice of the customer Chapter 4: Customer survey design, administration, and analysis Chapter 5: Proactive customer information gathering - athnographic methods Chapter 6: VOC data processing Chapter 7: Quality function deployment ........................
实物描述:	416tr. ; 23 cm
ISBN:	0071465448