Voice of the Customer: Capture and Analysis /
Contents:
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| Κύριος συγγραφέας: | |
|---|---|
| Μορφή: | Βιβλίο |
| Γλώσσα: | Vietnamese |
| Έκδοση: |
U.S.A :
MC Graw Hill ,
2008
|
| Θέματα: | |
| Ετικέτες: |
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
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| 041 | 0 | # | |a vie |
| 082 | # | # | |a 658 / |b V400I-d |
| 100 | 1 | # | |a Yang Kai |
| 245 | 0 | 0 | |a Voice of the Customer: Capture and Analysis / |c Yang Kai |
| 260 | # | # | |a U.S.A : |b MC Graw Hill , |c 2008 |
| 300 | # | # | |a 416tr. ; |c 23 cm |
| 520 | # | # | |a Contents: |
| 520 | # | # | |a Chapter 1: Value, inovation, and the voice of the customer |
| 520 | # | # | |a Chapter 2: The product development process |
| 520 | # | # | |a Chapter 3: Customer value and the voice of the customer |
| 520 | # | # | |a Chapter 4: Customer survey design, administration, and analysis |
| 520 | # | # | |a Chapter 5: Proactive customer information gathering - athnographic methods |
| 520 | # | # | |a Chapter 6: VOC data processing |
| 520 | # | # | |a Chapter 7: Quality function deployment |
| 520 | # | # | |a ........................ |
| 650 | # | 4 | |a Voice of the customer |
| 650 | # | 4 | |a Production Management |
| 650 | # | 4 | |a Business management strategy |