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01757cam a2200337 a 4500 |
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TVCDKTCT83836 |
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20160517144149.5 |
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120907s2013 njua b 001 0 eng |
| 980 |
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|a Thư viện Trường CĐ Kỹ Thuật Cao Thắng
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| 024 |
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|a RG_1 #1 eb0
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| 010 |
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|a 2012035833
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| 020 |
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|a 9781118356913 (cloth : alk. paper)
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| 020 |
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|a 9781118417218 (ebk.)
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| 020 |
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|a 9781118420232 (ebk.)
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| 020 |
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|a 9781118434086 (ebk.)
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| 040 |
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|a DLC
|c DLC
|d DLC
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| 042 |
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|a pcc
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| 050 |
0 |
0 |
|a HF5415.5
|b .T4793 2013
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| 082 |
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|a 658.8/342
|b A107-I
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| 100 |
1 |
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|a Thomas, Bill,
|d 1955-
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| 245 |
1 |
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|a Anticipate :
|b know what your customers need before they do /
|c Bill Thomas & Jeff Tobe.
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| 260 |
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|a Hoboken, N.J. :
|b John Wiley & Sons,
|c c2013.
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| 300 |
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|a v, 218 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain.
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| 650 |
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|a Customer relations.
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| 650 |
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|a Strategic planning.
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| 700 |
1 |
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|a Tobe, Jeff.
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| 906 |
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|a 7
|b cbc
|c orignew
|d 1
|e ecip
|f 20
|g y-gencatlg
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| 925 |
0 |
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|a acquire
|b 2 shelf copies
|x policy default
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| 955 |
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|b xj15 2012-09-07
|i xj15 2012-09-07 (telework)
|a xj15 2012-09-07 to Dewey
|w rd05 2012-09-07
|a xe14 2013-02-14 2 copies rec'd., to CIP ver.
|f rf06 2013-04-12 to CALM
|t rf06 2013-04-12 Copy 2 to CALM
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