Anticipate : know what your customers need before they do /
Enregistré dans:
Auteur principal: | |
---|---|
Autres auteurs: | |
Format: | Livre |
Langue: | English |
Publié: |
Hoboken, N.J. :
John Wiley & Sons,
c2013.
|
Sujets: | |
Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
---|
Table des matières:
- Strategy: creating and destroying customer value
- Doing the right things for the wrong reasons
- Not all customers are good customers
- When customers speak who hears them?
- Input is vital but involvement multiplies the value
- It takes two to be engaged
- Customer focus is a process, not an event
- Culture, the soft stuff is the hard stuff
- Managing change, performance and talent
- Leveraging your culture and value chain.