Anticipate : know what your customers need before they do /
Đã lưu trong:
| Príomhúdar: | |
|---|---|
| Údair Eile: | |
| Formáid: | Leabhar |
| Teanga: | English |
| Foilsithe: |
Hoboken, N.J. :
John Wiley & Sons,
c2013.
|
| Ábhair: | |
| Clibeanna: |
Cuir Clib Leis
Gan Chlibeanna, Bí ar an gcéad duine leis an taifead seo a chlibeáil!
|
| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
Clár Ábhair:
- Strategy: creating and destroying customer value
- Doing the right things for the wrong reasons
- Not all customers are good customers
- When customers speak who hears them?
- Input is vital but involvement multiplies the value
- It takes two to be engaged
- Customer focus is a process, not an event
- Culture, the soft stuff is the hard stuff
- Managing change, performance and talent
- Leveraging your culture and value chain.