Anticipate : know what your customers need before they do /

Đã lưu trong:
Sonraí Bibleagrafaíochta
Príomhúdar: Thomas, Bill, 1955-
Údair Eile: Tobe, Jeff.
Formáid: Leabhar
Teanga:English
Foilsithe: Hoboken, N.J. : John Wiley & Sons, c2013.
Ábhair:
Clibeanna: Cuir Clib Leis
Gan Chlibeanna, Bí ar an gcéad duine leis an taifead seo a chlibeáil!
Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
Clár Ábhair:
  • Strategy: creating and destroying customer value
  • Doing the right things for the wrong reasons
  • Not all customers are good customers
  • When customers speak who hears them?
  • Input is vital but involvement multiplies the value
  • It takes two to be engaged
  • Customer focus is a process, not an event
  • Culture, the soft stuff is the hard stuff
  • Managing change, performance and talent
  • Leveraging your culture and value chain.