Six Sigma for Transactions and Service /

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. T...

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Hlavní autor: S.Goel Parveen
Další autoři: Gupta Praveen, Jain Rajeev
Médium: Kniha
Jazyk:Vietnamese
Vydáno: American : McGraw -Hill , 2004
Vydání:In lần thứ 1
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Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng