Six Sigma for Transactions and Service /
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. T...
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| Outros Autores: | , |
| Formato: | Livro |
| Idioma: | Vietnamese |
| Publicado em: |
American :
McGraw -Hill ,
2004
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| Edição: | In lần thứ 1 |
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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| 245 | 0 | 0 | |a Six Sigma for Transactions and Service / |c S.Goel Parveen, Gupta Praveen, Jain Rajeev |
| 250 | # | # | |a In lần thứ 1 |
| 260 | # | # | |a American : |b McGraw -Hill , |c 2004 |
| 300 | # | # | |a 558tr. ; |c 21cm |
| 520 | # | # | |a Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing "customer -centric" Six Sigma. |
| 520 | # | # | |a Transactional Quality Benchmarks: Service Operations, Corporations and Industries * Service Performance Indicators * The Service Crisis * Transactional Six Sigma: Define and Develop, Measure and Trends, Analyze and Improve, Embed * Designing for Transactional Services: Actions of Service Design * Customer Driven Transactional Processes * Designing Transactional Processes * Optimize the Service Design to Ensure a Robust Service Package * Transactional Business * Human Capital * Implementing TSS, Six Sigma in Transactional Processes |
| 650 | # | 4 | |a Tansaction--Service |
| 650 | # | 4 | |a Six Sigma |
| 650 | # | 4 | |a Quản trị chức vị điều hành |
| 700 | 0 | # | |a Gupta Praveen |
| 700 | 0 | # | |a Jain Rajeev |