Six Sigma for Transactions and Service /
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. T...
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | Vietnamese |
| Published: |
American :
McGraw -Hill ,
2004
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| Edition: | In lần thứ 1 |
| Subjects: | |
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| Institutions: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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