Voice of the customer

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Voice of the customer capture and analysis

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Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize th...

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Библиографические подробности
Главный автор:	Yang, Kai
Другие авторы:	Kai Yang
Язык:	Undetermined English
Опубликовано:	New York McGraw-Hill
Предметы:	Quality control; Production management; Six sigma (Quality control standard)
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Trà Vinh

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