CRM at the speed of light : Social CRM strategies, tools, and techniques for engaging your customers

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Bibliographic Details
Main Author:	Greenberg, Paul
Format:	Sách
Language:	Undetermined
Published:	McGraw-Hill 2010
Subjects:	Customer relations; Electronic commerce; Thương mại điện tử;
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Institutions:	Trung tâm Thư viện - Trường Đại học Công nghiệp TP. Hồ Chí Minh

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