Augmenting customer loyalty through customer experience management in the banking industry

QR Kodea

Augmenting customer loyalty through customer experience management in the banking industry

Purpose The purpose of this paper is to analyse and evaluate the effect of customer experience management (virtual interaction, physical interaction and service interaction) on customer loyalty in the banking industry. Design/methodology/approach...

Deskribapen osoa

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	Makudza, Forbes
Formatua:	Artikulua
Hizkuntza:	English
Argitaratua:	University of Economics Ho Chi Minh City 2023
Sarrera elektronikoa:	https://www.emerald.com/insight/content/doi/10.1108/JABES-01-2020-0007/full/html https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/115450
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

Antzeko izenburuak

Augmenting Customer Experience with SharePoint Online
nork: Waghmare, Charles
Argitaratua: (2020)

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
nork: Heesup Han, Kisang Ryu. #1

Customer''s new voice : extreme relevancy and experience through volunteered customer information
nork: McKean, John
Argitaratua: (2015)

Marketing and Customer Loyalty. 1st ed. 2017
nork: Cavallone, Mauro
Argitaratua: (2020)

Impact of corporate social responsibility on reputation, trust, loyalty of the customers in the banking sector–Evidence in Dalat city
nork: Nguyễn, Thị Phương Thảo, et al.
Argitaratua: (2022)

Customer experience for dummies
nork: Barnes, Roy A.
Argitaratua: (2015)

Customer experience for dummies /
nork: Barnes, Roy A.,, et al.
Argitaratua: (2015)

Customer experience for dummies
nork: Barnes, Roy
Argitaratua: (2015)

Customer experience for dummies
nork: Barnes, Roy A
Argitaratua: (2015)

Revolutionize your customer experience
nork: Shaw, Colin
Argitaratua: (2005)

Customer Experience Management Rebooted. 1st ed. 2017
nork: Walden, Steven
Argitaratua: (2020)

The relationship of corporate social responsibility to customer loyalty-A study in Vietnam market
nork: Nguyễn, Thị Phương Thảo, et al.
Argitaratua: (2022)

The relationship of corporate social responsibility to customer loyalty-A study in Vietnam market
nork: Nguyễn, Văn Anh, et al.
Argitaratua: (2024)

THE EFFECTS OF WEBSITE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY TO ONLINE TRAVEL AGENCIES IN VIETNAM
nork: Nguyen, Tran Nguyen Khai, et al.
Argitaratua: (2024)

Employee management and customer service in the retail industry
nork: Heil, Gary
Argitaratua: (2006)

Employee management and customer service in the retail industry
nork: Heil, Gary
Argitaratua: (2006)

Customer Co-Design: A Study in the Mass Customization Industry
nork: Thallmaier, Stefan R
Argitaratua: (2016)

Dazzling your customers through service
nork: Byham, William C
Argitaratua: (1997)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
nork: Price, Bill
Argitaratua: (2015)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
nork: McKean, John, 1956-
Argitaratua: (2015)

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
nork: Lee, Yong Ki.

Sell the brand first : How to sell your brand and create lasting customer loyalty
nork: Stiff, Dan
Argitaratua: (2006)

Predicting market success : New ways to measure customer loyalty and engage consumers with your brand
nork: Passikoff, Robert
Argitaratua: (2006)

Customer care management/
nork: Brown, Andrew
Argitaratua: (1989)

Customer Management Excellence
nork: Faulkner, Mike
Argitaratua: (2012)

Understanding and Managing Customers
nork: Doole, Isobel, et al.
Argitaratua: (2012)

Customer Relationship Management
nork: Kumar, V., et al.
Argitaratua: (2020)

Managing customers as investment :
nork: Gupta, Sunil
Argitaratua: (2005)

Customer message management :
nork: Riesterer, Tim
Argitaratua: (2006)

Managing customers as investments :
nork: Gupta, Sunnil
Argitaratua: (2005)

Customer relationship management /
nork: Anderson, Kristin, 1962-
Argitaratua: (2002)

CUSTOMER-BASED BRAND EQUITY OF RETAIL BANKS IN VIETNAM
nork: Vũ, Minh Tú
Argitaratua: (2023)

Effects of brand values on customer loyalty intention: The mediating role of trust, attachment and consumer - brand identification
nork: Võ, Thị Ngọc Thúy
Argitaratua: (2024)

Social Customer Relationship Management
nork: Alt, Rainer, et al.
Argitaratua: (2020)

Principles of customer relationship management
nork: Baran, Roger J.
Argitaratua: (2008)

Electronic customer relationship management
Argitaratua: (2006)

THE RELATIONSHIP BETWEEN SERVICE QUALITY, PRICE PERCEPTION, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: A STUDY IN NGUOI BAN VANG – A PAWN SERVICE COMPANY IN HO CHI MINH CITY
nork: Vo, Thi Quy, et al.
Argitaratua: (2023)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-
Argitaratua: (2015)

Customer Relationship Management Systems Handbook
nork: Sharp, Duane
Argitaratua: (2009)

Database Marketing Analyzing and Managing Customers
nork: Blattberg, Robert C
Argitaratua: (2009)