Restaurant management : customers, operations, and employees /

This book presents three elements: customers, the operation (consisting of food and beverage items as weell as the physical facility), and employees. The operator's task is to manage these elements to produce satisfied customers.

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主要作者: Mill, Robert Christie.
格式: 图书
语言:English
出版: Upper Saddle River, NJ : Prentice Hall, 2000.
版:2nd ed.
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