Total quality management /
Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases...
Shranjeno v:
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| Format: | Knjiga |
| Jezik: | English |
| Izdano: |
Albany, N.Y. :
Delmar,
1997.
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| Teme: | |
| Oznake: |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Izvleček: | Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases; assessment; implementation phase; networking phase. Implementing quality methods and techniques, group and team problem-solving techniques; quantitative and statistical analysis. Total quality management and planning tools: quality improvement tools; Controlling and improving processes; system improvement techniques. Quality standards. |
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| Fizični opis: | xvi, 427 p. : ill. ; 24cm. |
| ISBN: | 0827371926 |