Total quality management /
Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases...
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| Κύριος συγγραφέας: | |
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| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Albany, N.Y. :
Delmar,
1997.
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| Θέματα: | |
| Ετικέτες: |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Περίληψη: | Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases; assessment; implementation phase; networking phase. Implementing quality methods and techniques, group and team problem-solving techniques; quantitative and statistical analysis. Total quality management and planning tools: quality improvement tools; Controlling and improving processes; system improvement techniques. Quality standards. |
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| Φυσική περιγραφή: | xvi, 427 p. : ill. ; 24cm. |
| ISBN: | 0827371926 |