Total quality management /
Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases...
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| Autor principal: | |
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| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Albany, N.Y. :
Delmar,
1997.
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| Materias: | |
| Etiquetas: |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Sumario: | Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases; assessment; implementation phase; networking phase. Implementing quality methods and techniques, group and team problem-solving techniques; quantitative and statistical analysis. Total quality management and planning tools: quality improvement tools; Controlling and improving processes; system improvement techniques. Quality standards. |
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| Descripción Física: | xvi, 427 p. : ill. ; 24cm. |
| ISBN: | 0827371926 |