Revolutionize your customer experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battlegrou...

Full description

Saved in:
Bibliographic Details
Main Author: Shaw, Colin
Format: Book
Language:Undetermined
Published: New York, N.Y. Palgrave Macmillan 2005
Subjects:
Tags: Add Tag
No Tags, Be the first to tag this record!
Institutions: Trung tâm Học liệu Trường Đại học Cần Thơ