Revolutionize your customer experience

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Revolutionize your customer experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battlegrou...

Disgrifiad llawn

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Shaw, Colin
Fformat:	Llyfr
Iaith:	Undetermined
Cyhoeddwyd:	New York, N.Y. Palgrave Macmillan 2005
Pynciau:	Customer services,Consumer satisfaction,Experience,Customer relations
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Eitemau Tebyg

Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-
Cyhoeddwyd: (2015)

Your customer rules!
gan: Price, Bill
Cyhoeddwyd: (2015)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
gan: Price, Bill
Cyhoeddwyd: (2015)

Roles of customer experience toward customer satisfaction in the beauty industry
gan: Le, Thi Hai Van
Cyhoeddwyd: (2023)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
gan: Nguyen, Le Ngoc Tram, et al.
Cyhoeddwyd: (2022)

Research on customer experience and customer loyalty in E-retailing
gan: Ngo, Thi Khue Thu, et al.
Cyhoeddwyd: (2024)

The Relationship Between Customer Experience, Customer Satisfaction, and Customer Loyalty towards Digital Banking Services
gan: Le, Phuoc Cuu Long, et al.
Cyhoeddwyd: (2026)

Customer service :
gan: Timm, Paul R.
Cyhoeddwyd: (2005)

Customer responsive management : the flexible advantage /
gan: Davis, Frank W. 1939-
Cyhoeddwyd: (1996)

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
gan: Nguyen, Le Ngoc Tram, et al.
Cyhoeddwyd: (2024)

Customer satisfaction measurement and management : using the voice of the customer /
gan: Naumann, Earl, 1946-
Cyhoeddwyd: (1995)

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
gan: Alan, Pennington
Cyhoeddwyd: (2023)

Emotion marketing : the Hallmark way of winning customers for life /
gan: Robinette, Scott.
Cyhoeddwyd: (2001)

Customer Experience for Dummies
gan: Roy, Barnes, et al.
Cyhoeddwyd: (2023)

Customer Experience Analytics
gan: Akin, Arikan
Cyhoeddwyd: (2025)

Marketing management for small and medium enterprises: About customers: Gathering information
gan: Business School of the National Economics Univ. of Hanoi
Cyhoeddwyd: (2001)

Customer Experience Management (Global Edition)
gan: Nihat, Tavşan, et al.
Cyhoeddwyd: (2025)

Creating value for customers :
gan: Band, William A.
Cyhoeddwyd: (1991)

Customer Experience Management Rebooted Are you an Experience brand or an Efficiency brand
gan: Steven, Walden
Cyhoeddwyd: (2025)

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?
gan: Steven, Walden
Cyhoeddwyd: (2023)

Your customer rules ! :
gan: Price, Bill
Cyhoeddwyd: (2015)

Customer experience for dummies
gan: Barnes, Roy A.
Cyhoeddwyd: (2015)

The
gan: Reichheld, Frederick F.

Customer's new voice : extreme relevancy and experience through volunteered customer information /
gan: McKean, John, 1956-
Cyhoeddwyd: (2015)

Customer experience for dummies /
gan: Barnes, Roy A.,, et al.
Cyhoeddwyd: (2015)

How Does the Decoy Effect Enhance Consumers' Purchasing Decisions?
gan: Le, Phuoc Cuu Long, et al.
Cyhoeddwyd: (2026)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
gan: Nguyen, Thi Bao Tram, et al.
Cyhoeddwyd: (2021)

Experiential Marketing: Case Studies in Customer Experience
gan: Wided, Batat
Cyhoeddwyd: (2023)

Customer-focused quality :
gan: Hinton, Tom
Cyhoeddwyd: (1994)

The Service Advantage: How to Identify and Fulfill Customer Needs /
gan: Albert Karl
Cyhoeddwyd: (1990)

Customer's new voice
gan: McKean, John
Cyhoeddwyd: (2015)

Communicating with customers /
gan: Eunson, Baden.
Cyhoeddwyd: (1995)

Strategies for effective customer education /
gan: Honebein, Peter C., 1963-
Cyhoeddwyd: (1997)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
gan: Stiff, Dan.
Cyhoeddwyd: (2006)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
gan: Huynh, Ba Thuy Dieu
Cyhoeddwyd: (2025)

Care packages for your customers :
gan: Glanz, Barbara A.
Cyhoeddwyd: (2007)

Communicating With Customers

Improving Customer Experience of Sales Activities on E-commerce Platforms at Green House Technology JSC
gan: Nguyen, Thi Nhu Y
Cyhoeddwyd: (2026)

The service profit chain :
gan: Heskett, James L.
Cyhoeddwyd: (1997)

Customer''s new voice : extreme relevancy and experience through volunteered customer information
gan: McKean, John
Cyhoeddwyd: (2015)