Revolutionize your customer experience

QRコード

Revolutionize your customer experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battlegrou...

保存先:

書誌詳細
第一著者:	Shaw, Colin
フォーマット:	図書
言語:	Undetermined
出版事項:	New York, N.Y. Palgrave Macmillan 2005
主題:	Customer services,Consumer satisfaction,Experience,Customer relations
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

類似資料

Your customer rules! : delivering the Me2B experiences that today's customers demand /
著者:: Price, Bill, 1950-
出版事項: (2015)

Your customer rules!
著者:: Price, Bill
出版事項: (2015)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
著者:: Price, Bill
出版事項: (2015)

Roles of customer experience toward customer satisfaction in the beauty industry
著者:: Le, Thi Hai Van
出版事項: (2023)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
著者:: Nguyen, Le Ngoc Tram, 等
出版事項: (2022)

Research on customer experience and customer loyalty in E-retailing
著者:: Ngo, Thi Khue Thu, 等
出版事項: (2024)

Customer service :
著者:: Timm, Paul R.
出版事項: (2005)

Customer responsive management : the flexible advantage /
著者:: Davis, Frank W. 1939-
出版事項: (1996)

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
著者:: Nguyen, Le Ngoc Tram, 等
出版事項: (2024)

Customer satisfaction measurement and management : using the voice of the customer /
著者:: Naumann, Earl, 1946-
出版事項: (1995)

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
著者:: Alan, Pennington
出版事項: (2023)

Customer Experience for Dummies
著者:: Roy, Barnes, 等
出版事項: (2023)

Customer Experience Analytics
著者:: Akin, Arikan
出版事項: (2025)

Emotion marketing : the Hallmark way of winning customers for life /
著者:: Robinette, Scott.
出版事項: (2001)

Marketing management for small and medium enterprises: About customers: Gathering information
著者:: Business School of the National Economics Univ. of Hanoi
出版事項: (2001)

Customer Experience Management (Global Edition)
著者:: Nihat, Tavşan, 等
出版事項: (2025)

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?
著者:: Steven, Walden
出版事項: (2023)

Customer Experience Management Rebooted Are you an Experience brand or an Efficiency brand
著者:: Steven, Walden
出版事項: (2025)

Creating value for customers :
著者:: Band, William A.
出版事項: (1991)

Customer experience for dummies
著者:: Barnes, Roy A.
出版事項: (2015)

Your customer rules ! :
著者:: Price, Bill
出版事項: (2015)

The
著者:: Reichheld, Frederick F.

Customer's new voice : extreme relevancy and experience through volunteered customer information /
著者:: McKean, John, 1956-
出版事項: (2015)

Customer experience for dummies /
著者:: Barnes, Roy A.,, 等
出版事項: (2015)

Experiential Marketing: Case Studies in Customer Experience
著者:: Wided, Batat
出版事項: (2023)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
著者:: Nguyen, Thi Bao Tram, 等
出版事項: (2021)

Customer-focused quality :
著者:: Hinton, Tom
出版事項: (1994)

The Service Advantage: How to Identify and Fulfill Customer Needs /
著者:: Albert Karl
出版事項: (1990)

Customer's new voice
著者:: McKean, John
出版事項: (2015)

Communicating with customers /
著者:: Eunson, Baden.
出版事項: (1995)

Strategies for effective customer education /
著者:: Honebein, Peter C., 1963-
出版事項: (1997)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
著者:: Huynh, Ba Thuy Dieu
出版事項: (2025)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
著者:: Stiff, Dan.
出版事項: (2006)

Communicating With Customers

Care packages for your customers :
著者:: Glanz, Barbara A.
出版事項: (2007)

The service profit chain :
著者:: Heskett, James L.
出版事項: (1997)

Customer''s new voice : extreme relevancy and experience through volunteered customer information
著者:: McKean, John
出版事項: (2015)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
著者:: Ha, Thi Tam Trang
出版事項: (2022)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
著者:: Fragasso Phil
出版事項: (2008)

Customer service
著者:: Lucas, Robert W.
出版事項: (2005)