Revolutionize your customer experience

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Revolutionize your customer experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battlegrou...

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Bibliografiske detaljer
Hovedforfatter:	Shaw, Colin
Format:	Bog
Sprog:	Undetermined
Udgivet:	New York, N.Y. Palgrave Macmillan 2005
Fag:	Customer services,Consumer satisfaction,Experience,Customer relations
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Lignende værker

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-
Udgivet: (2015)

Your customer rules!
af: Price, Bill
Udgivet: (2015)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
af: Price, Bill
Udgivet: (2015)

Roles of customer experience toward customer satisfaction in the beauty industry
af: Le, Thi Hai Van
Udgivet: (2023)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2022)

Research on customer experience and customer loyalty in E-retailing
af: Ngo, Thi Khue Thu, et al.
Udgivet: (2024)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Customer responsive management : the flexible advantage /
af: Davis, Frank W. 1939-
Udgivet: (1996)

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2024)

Customer satisfaction measurement and management : using the voice of the customer /
af: Naumann, Earl, 1946-
Udgivet: (1995)

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
af: Alan, Pennington
Udgivet: (2023)

Customer Experience for Dummies
af: Roy, Barnes, et al.
Udgivet: (2023)

Customer Experience Analytics
af: Akin, Arikan
Udgivet: (2025)

Emotion marketing : the Hallmark way of winning customers for life /
af: Robinette, Scott.
Udgivet: (2001)

Marketing management for small and medium enterprises: About customers: Gathering information
af: Business School of the National Economics Univ. of Hanoi
Udgivet: (2001)

Customer Experience Management (Global Edition)
af: Nihat, Tavşan, et al.
Udgivet: (2025)

Customer Experience Management Rebooted Are you an Experience brand or an Efficiency brand
af: Steven, Walden
Udgivet: (2025)

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?
af: Steven, Walden
Udgivet: (2023)

Creating value for customers :
af: Band, William A.
Udgivet: (1991)

Your customer rules ! :
af: Price, Bill
Udgivet: (2015)

Customer experience for dummies
af: Barnes, Roy A.
Udgivet: (2015)

The
af: Reichheld, Frederick F.

Customer's new voice : extreme relevancy and experience through volunteered customer information /
af: McKean, John, 1956-
Udgivet: (2015)

Customer experience for dummies /
af: Barnes, Roy A.,, et al.
Udgivet: (2015)

Experiential Marketing: Case Studies in Customer Experience
af: Wided, Batat
Udgivet: (2023)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
af: Nguyen, Thi Bao Tram, et al.
Udgivet: (2021)

Customer-focused quality :
af: Hinton, Tom
Udgivet: (1994)

The Service Advantage: How to Identify and Fulfill Customer Needs /
af: Albert Karl
Udgivet: (1990)

Customer's new voice
af: McKean, John
Udgivet: (2015)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)

Strategies for effective customer education /
af: Honebein, Peter C., 1963-
Udgivet: (1997)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
af: Stiff, Dan.
Udgivet: (2006)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
af: Huynh, Ba Thuy Dieu
Udgivet: (2025)

Communicating With Customers

Care packages for your customers :
af: Glanz, Barbara A.
Udgivet: (2007)

The service profit chain :
af: Heskett, James L.
Udgivet: (1997)

Customer''s new voice : extreme relevancy and experience through volunteered customer information
af: McKean, John
Udgivet: (2015)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
af: Ha, Thi Tam Trang
Udgivet: (2022)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
af: Fragasso Phil
Udgivet: (2008)

Customer service
af: Lucas, Robert W.
Udgivet: (2005)