Revolutionize your customer experience

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Revolutionize your customer experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battlegrou...

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Dades bibliogràfiques
Autor principal:	Shaw, Colin
Format:	Llibre
Idioma:	Undetermined
Publicat:	New York, N.Y. Palgrave Macmillan 2005
Matèries:	Customer services,Consumer satisfaction,Experience,Customer relations
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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