It’s all about service : how to lead your people to care for your customers

This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser: Pelletier, Ray
Format: Buch
Sprache:Undetermined
Veröffentlicht: Hoboken, N.J. John Wiley & Sons, Inc. 2005
Schlagworte:
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