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The loyalty link : How loyal employees create loyal customers

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Bibliografiske detaljer
Hovedforfatter:	McCarthy, Dennis G.
Format:	Bog
Sprog:	Undetermined
Udgivet:	New York Wiley 1997
Fag:	Customer relations,Employee loyalty
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Lignende værker

The
af: Reichheld, Frederick F.

The service profit chain :
af: Heskett, James L.
Udgivet: (1997)

The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
af: Köcher, Sören
Udgivet: (2015)

Research on customer experience and customer loyalty in E-retailing
af: Ngo, Thi Khue Thu, et al.
Udgivet: (2024)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
af: Tran, Thien Vu, et al.
Udgivet: (2025)

Loyalty myths :
Udgivet: (2005)

Factors affecting the loyalty of Da Nang customers to" doll eyes contact lens" brand
af: Nguyen, Tran Tram Anh
Udgivet: (2022)

An examination of attendee brand loyalty : Understanding the moderator of behavioral brand loyalty /
af: Lee, Jin-Soo.

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
af: Heesup Han, Kisang Ryu. #1

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
af: Lee, Yong Ki.

Corporate loyalty :
af: Grosman, Brian A.
Udgivet: (1998)

Analyzing The Role Of Brand Image And Customer Experience In Customer Loyalty Of The Coffee Industry In Buon Ma Thuot
af: Van, Thi Lien
Udgivet: (2022)

A Study On The Factors Affecting Customer Loyalty Towards May 10 Brand In Da Nang
af: Pham, Thi Nhi
Udgivet: (2022)

151 quick ideas to get new customers
af: Wilson, Jerry R.
Udgivet: (2005)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
af: Stiff, Dan.
Udgivet: (2006)

Predicting market success :
af: Passikoff, Robert
Udgivet: (2006)

The influence of reward program membership and commitment on hotel loyalty /
af: Tanford, Sarah.

Care packages for your customers :
af: Glanz, Barbara A.
Udgivet: (2007)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2022)

Enhancing Brand Loyalty Through Consumer-Celebrity Congruence in the Hospitality Sector
af: Nguyễn, Văn Anh, et al.
Udgivet: (2024)

Country club members' perceptions of value, image congruence, and switching costs : An exploratory study of country club members' loyalty /
af: Back, Ki-Joon.

Destination loyalty formation and travelers' demographic characteristics : A multiple group analysis approach /
af: Chi, Christina Geng-qing.

Why do clients switch? An empirical study on third-party logistics (3PL) service providers’ loyalty in Vietnam
af: Huynh, Thi My Co, et al.
Udgivet: (2025)

Care packages for your customers :
af: Glanz, Barbara A.
Udgivet: (2007)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

Nghiên cứu các yếu tố ảnh hưởng đến lòng trung thành của nhân viên Công ty Cổ phần Dược phẩm TV.Pharm
af: Nguyễn, Thiện Thanh
Udgivet: (2015)

On Royce
af: Trotter, Griffin
Udgivet: (2001)

Employee and industrial relations in Japan
Udgivet: (1974)

Mastering customer relations /
af: Cartwright, Roger.
Udgivet: (2000)

Marketing and Customer Loyalty. 1st ed. 2017
af: Cavallone, Mauro
Udgivet: (2020)

Mastering data mining :
af: Berry, Michael J. A.
Udgivet: (2000)

Customer relationship management /
af: Anderson, Kristin, 1962-
Udgivet: (2002)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Funny business :
af: Katzenstein, Gary J.
Udgivet: (1990)

Organizational communication : emprowerment in a technological society /
af: Andrews, Patricia Hayes.
Udgivet: (1996)

Customer's new voice
af: McKean, John
Udgivet: (2015)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
af: McKean, John, 1956-
Udgivet: (2015)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
af: Fragasso Phil
Udgivet: (2008)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)