The loyalty link :

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The loyalty link : How loyal employees create loyal customers

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Sonraí Bibleagrafaíochta
Príomhúdar:	McCarthy, Dennis G.
Formáid:	Leabhar
Teanga:	Undetermined
Foilsithe:	New York Wiley 1997
Ábhair:	Customer relations,Employee loyalty
Clibeanna:	Cuir Clib Leis Gan Chlibeanna, Bí ar an gcéad duine leis an taifead seo a chlibeáil!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Míreanna Comhchosúla

The
le: Reichheld, Frederick F.

The service profit chain :
le: Heskett, James L.
Foilsithe: (1997)

The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
le: Köcher, Sören
Foilsithe: (2015)

Research on customer experience and customer loyalty in E-retailing
le: Ngo, Thi Khue Thu, et al.
Foilsithe: (2024)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
le: Tran, Thien Vu, et al.
Foilsithe: (2025)

Loyalty myths :
Foilsithe: (2005)

Factors affecting the loyalty of Da Nang customers to" doll eyes contact lens" brand
le: Nguyen, Tran Tram Anh
Foilsithe: (2022)

An examination of attendee brand loyalty : Understanding the moderator of behavioral brand loyalty /
le: Lee, Jin-Soo.

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
le: Heesup Han, Kisang Ryu. #1

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
le: Lee, Yong Ki.

Analyzing The Role Of Brand Image And Customer Experience In Customer Loyalty Of The Coffee Industry In Buon Ma Thuot
le: Van, Thi Lien
Foilsithe: (2022)

Corporate loyalty :
le: Grosman, Brian A.
Foilsithe: (1998)

A Study On The Factors Affecting Customer Loyalty Towards May 10 Brand In Da Nang
le: Pham, Thi Nhi
Foilsithe: (2022)

151 quick ideas to get new customers
le: Wilson, Jerry R.
Foilsithe: (2005)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
le: Stiff, Dan.
Foilsithe: (2006)

Predicting market success :
le: Passikoff, Robert
Foilsithe: (2006)

The influence of reward program membership and commitment on hotel loyalty /
le: Tanford, Sarah.

Care packages for your customers :
le: Glanz, Barbara A.
Foilsithe: (2007)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
le: Nguyen, Le Ngoc Tram, et al.
Foilsithe: (2022)

Enhancing Brand Loyalty Through Consumer-Celebrity Congruence in the Hospitality Sector
le: Nguyễn, Văn Anh, et al.
Foilsithe: (2024)

Country club members' perceptions of value, image congruence, and switching costs : An exploratory study of country club members' loyalty /
le: Back, Ki-Joon.

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CUSTOMER LOYALTY AND THE MODERATING ROLE OF CUSTOMER INCOME: A CASE STUDY OF THE HOSPITALITY INDUSTRY IN PHU QUOC CITY, VIETNAM
le: Pham, Dinh Han, et al.
Foilsithe: (2026)

Destination loyalty formation and travelers' demographic characteristics : A multiple group analysis approach /
le: Chi, Christina Geng-qing.

Care packages for your customers :
le: Glanz, Barbara A.
Foilsithe: (2007)

Why do clients switch? An empirical study on third-party logistics (3PL) service providers’ loyalty in Vietnam
le: Huynh, Thi My Co, et al.
Foilsithe: (2025)

101 ways to improve customer service :
le: Ukens, Lorraine L.
Foilsithe: (2007)

101 ways to improve customer service :
le: Ukens, Lorraine L.
Foilsithe: (2007)

Nghiên cứu các yếu tố ảnh hưởng đến lòng trung thành của nhân viên Công ty Cổ phần Dược phẩm TV.Pharm
le: Nguyễn, Thiện Thanh
Foilsithe: (2015)

On Royce
le: Trotter, Griffin
Foilsithe: (2001)

Employee and industrial relations in Japan
Foilsithe: (1974)

Mastering customer relations /
le: Cartwright, Roger.
Foilsithe: (2000)

Marketing and Customer Loyalty. 1st ed. 2017
le: Cavallone, Mauro
Foilsithe: (2020)

Mastering data mining :
le: Berry, Michael J. A.
Foilsithe: (2000)

Customer relationship management /
le: Anderson, Kristin, 1962-
Foilsithe: (2002)

Customer service :
le: Timm, Paul R.
Foilsithe: (2005)

Funny business :
le: Katzenstein, Gary J.
Foilsithe: (1990)

Organizational communication : emprowerment in a technological society /
le: Andrews, Patricia Hayes.
Foilsithe: (1996)

Customer's new voice
le: McKean, John
Foilsithe: (2015)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
le: McKean, John, 1956-
Foilsithe: (2015)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
le: Fragasso Phil
Foilsithe: (2008)