The loyalty link :

QR-Code

The loyalty link : How loyal employees create loyal customers

Gespeichert in:

Bibliographische Detailangaben
1. Verfasser:	McCarthy, Dennis G.
Format:	Buch
Sprache:	Undetermined
Veröffentlicht:	New York Wiley 1997
Schlagworte:	Customer relations,Employee loyalty
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Ähnliche Einträge

The
von: Reichheld, Frederick F.

The service profit chain :
von: Heskett, James L.
Veröffentlicht: (1997)

The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
von: Köcher, Sören
Veröffentlicht: (2015)

Research on customer experience and customer loyalty in E-retailing
von: Ngo, Thi Khue Thu, et al.
Veröffentlicht: (2024)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
von: Tran, Thien Vu, et al.
Veröffentlicht: (2025)

Loyalty myths :
Veröffentlicht: (2005)

The Relationship Between Customer Experience, Customer Satisfaction, and Customer Loyalty towards Digital Banking Services
von: Le, Phuoc Cuu Long, et al.
Veröffentlicht: (2026)

Factors affecting the loyalty of Da Nang customers to" doll eyes contact lens" brand
von: Nguyen, Tran Tram Anh
Veröffentlicht: (2022)

An examination of attendee brand loyalty : Understanding the moderator of behavioral brand loyalty /
von: Lee, Jin-Soo.

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
von: Heesup Han, Kisang Ryu. #1

The Impact of the Marketing Mix on Perceived Value, Customer Satisfaction, and Customer Loyalty of Tourists at Tour Operators
von: Le, Thi Nga
Veröffentlicht: (2026)

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
von: Lee, Yong Ki.

Analyzing The Role Of Brand Image And Customer Experience In Customer Loyalty Of The Coffee Industry In Buon Ma Thuot
von: Van, Thi Lien
Veröffentlicht: (2022)

Corporate loyalty :
von: Grosman, Brian A.
Veröffentlicht: (1998)

A Study On The Factors Affecting Customer Loyalty Towards May 10 Brand In Da Nang
von: Pham, Thi Nhi
Veröffentlicht: (2022)

151 quick ideas to get new customers
von: Wilson, Jerry R.
Veröffentlicht: (2005)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
von: Stiff, Dan.
Veröffentlicht: (2006)

How Does the Decoy Effect Enhance Consumers' Purchasing Decisions?
von: Le, Phuoc Cuu Long, et al.
Veröffentlicht: (2026)

Predicting market success :
von: Passikoff, Robert
Veröffentlicht: (2006)

The influence of reward program membership and commitment on hotel loyalty /
von: Tanford, Sarah.

Care packages for your customers :
von: Glanz, Barbara A.
Veröffentlicht: (2007)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
von: Nguyen, Le Ngoc Tram, et al.
Veröffentlicht: (2022)

Enhancing Brand Loyalty Through Consumer-Celebrity Congruence in the Hospitality Sector
von: Nguyễn, Văn Anh, et al.
Veröffentlicht: (2024)

Country club members' perceptions of value, image congruence, and switching costs : An exploratory study of country club members' loyalty /
von: Back, Ki-Joon.

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CUSTOMER LOYALTY AND THE MODERATING ROLE OF CUSTOMER INCOME: A CASE STUDY OF THE HOSPITALITY INDUSTRY IN PHU QUOC CITY, VIETNAM
von: Pham, Dinh Han, et al.
Veröffentlicht: (2026)

Destination loyalty formation and travelers' demographic characteristics : A multiple group analysis approach /
von: Chi, Christina Geng-qing.

Care packages for your customers :
von: Glanz, Barbara A.
Veröffentlicht: (2007)

Why do clients switch? An empirical study on third-party logistics (3PL) service providers’ loyalty in Vietnam
von: Huynh, Thi My Co, et al.
Veröffentlicht: (2025)

101 ways to improve customer service :
von: Ukens, Lorraine L.
Veröffentlicht: (2007)

101 ways to improve customer service :
von: Ukens, Lorraine L.
Veröffentlicht: (2007)

Nghiên cứu các yếu tố ảnh hưởng đến lòng trung thành của nhân viên Công ty Cổ phần Dược phẩm TV.Pharm
von: Nguyễn, Thiện Thanh
Veröffentlicht: (2015)

On Royce
von: Trotter, Griffin
Veröffentlicht: (2001)

Employee and industrial relations in Japan
Veröffentlicht: (1974)

Mastering customer relations /
von: Cartwright, Roger.
Veröffentlicht: (2000)

Marketing and Customer Loyalty. 1st ed. 2017
von: Cavallone, Mauro
Veröffentlicht: (2020)

Mastering data mining :
von: Berry, Michael J. A.
Veröffentlicht: (2000)

Customer relationship management /
von: Anderson, Kristin, 1962-
Veröffentlicht: (2002)

Customer service :
von: Timm, Paul R.
Veröffentlicht: (2005)

Funny business :
von: Katzenstein, Gary J.
Veröffentlicht: (1990)

Organizational communication : emprowerment in a technological society /
von: Andrews, Patricia Hayes.
Veröffentlicht: (1996)