The loyalty link : How loyal employees create loyal customers

Lignende værker

• The
  af: Reichheld, Frederick F.
• The service profit chain :
  af: Heskett, James L.
  Udgivet: (1997)
• The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
  af: Köcher, Sören
  Udgivet: (2015)
• Research on customer experience and customer loyalty in E-retailing
  af: Ngo, Thi Khue Thu, et al.
  Udgivet: (2024)
• Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
  af: Tran, Thien Vu, et al.
  Udgivet: (2025)