The dynamics of service : Reflections on the changing nature of customer/provider interactions

समान संसाधन

• Uncommon service
  द्वारा: Frei, Frances
• Total customer service :
  द्वारा: Davidow, William H.
  प्रकाशित: (1989)
• Customer service : a practical approach /
  द्वारा: Harris, Elaine K.
  प्रकाशित: (2000)
• Service management and marketing
  द्वारा: Grönroos, Christian
  प्रकाशित: (2015)
• Customer service :
  द्वारा: Timm, Paul R.
  प्रकाशित: (2005)