The dynamics of service :

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The dynamics of service : Reflections on the changing nature of customer/provider interactions

Αποθηκεύτηκε σε:

Λεπτομέρειες βιβλιογραφικής εγγραφής
Μορφή:	Βιβλίο
Γλώσσα:	Undetermined
Έκδοση:	San Francisco Jossey - Bass 1995
Θέματα:	Customer service
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Παρόμοια τεκμήρια

Uncommon service
ανά: Frei, Frances

Total customer service :
ανά: Davidow, William H.
Έκδοση: (1989)

Customer service : a practical approach /
ανά: Harris, Elaine K.
Έκδοση: (2000)

Service management and marketing
ανά: Grönroos, Christian
Έκδοση: (2015)

Customer service :
ανά: Timm, Paul R.
Έκδοση: (2005)

Customer service : building successful skills for the twenty-first century /
ανά: Lucas, Robert W.
Έκδοση: (2005)

Uncommon service : how to win by putting customers at the core of your business /
ανά: Frei, Frances.
Έκδοση: (2012)

Services marketing
ανά: Zeithaml, Valarie A.
Έκδοση: (2006)

Services marketing /
ανά: Kurtz, David L., 1941-
Έκδοση: (1998)

Contemporary services marketing management : a reader /
Έκδοση: (1997)

The service profit chain :
ανά: Heskett, James L.
Έκδοση: (1997)

Services marketing /
ανά: Zeithaml, Valarie A.
Έκδοση: (1996)

Services marketing : integrating customer focus across the firm /
ανά: Zeithaml, Valarie A.
Έκδοση: (2006)

Services marketing management a strategic perspective
ανά: Kasper, Hans.
Έκδοση: (2006)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
ανά: Kim, Wansoo.

Incredible customer service :
ανά: Freemantle, David
Έκδοση: (1993)

Service Systems Science
ανά: Kijima, Kyoichi
Έκδοση: (2015)

101 ways to improve customer service :
ανά: Ukens, Lorraine L.
Έκδοση: (2007)

101 ways to improve customer service :
ανά: Ukens, Lorraine L.
Έκδοση: (2007)

Service management : the new paradigm in retailing
ανά: Kandampully, Jay, κ.ά.
Έκδοση: (2015)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
ανά: Nguyen, Thi Bao Tram, κ.ά.
Έκδοση: (2021)

Perfect phrases for customer service :
ανά: Bacal, Robert
Έκδοση: (2005)

The Service Advantage: How to Identify and Fulfill Customer Needs /
ανά: Albert Karl
Έκδοση: (1990)

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
ανά: Stanley, E. Fawcett, κ.ά.
Έκδοση: (2024)

Customer service
ανά: Lucas, Robert W
Έκδοση: (2005)

Service innovation /
Έκδοση: (2016)

Services marketing : integrating customer focus across the firm /
ανά: Zeithaml, Valarie A.
Έκδοση: (2000)

Equality in managing service delivery /
ανά: Collier, Rohan, 1945-
Έκδοση: (1998)

Intercultural Service Encounters
ανά: Sharma, Piyush
Έκδοση: (2019)

Solutions for Improving the Quality of Customer Care Service at VP Bank
ανά: Nguyen, Thi Minh Thu
Έκδοση: (2023)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
ανά: Nguyen, Le Ngoc Tram, κ.ά.
Έκδοση: (2022)

Long Term Warranty and After Sales Service: Concept, Policies and Cost Models
ανά: Rahman, Anisur, κ.ά.
Έκδοση: (2015)

Services marketing management : an international perspective /
ανά: Kasper, Hans.
Έκδοση: (1999)

Customer service
ανά: Lucas, Robert W.
Έκδοση: (2005)

Customer service secrets
ανά: Economy, Peter
Έκδοση: (2004)

The world of superservice : creating profit through a passion for customer service /
ανά: Irons, Ken.
Έκδοση: (1997)

Consumers and services /
ανά: Gabbott, Mark.
Έκδοση: (1998)

Mastering data mining :
ανά: Berry, Michael J. A.
Έκδοση: (2000)

The world of customer service
ανά: Gibson-Odgers, Pattie
Έκδοση: (2008)

Influence of Service Quality and Perceived Value on Customer Engagement Towards ZaloPay
ανά: Nguyen, Le Ngoc Tram, κ.ά.
Έκδοση: (2023)