The dynamics of service :

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The dynamics of service : Reflections on the changing nature of customer/provider interactions

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Xehetasun bibliografikoak
Formatua:	Liburua
Hizkuntza:	Undetermined
Argitaratua:	San Francisco Jossey - Bass 1995
Gaiak:	Customer service
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Antzeko izenburuak

Uncommon service
nork: Frei, Frances

Total customer service :
nork: Davidow, William H.
Argitaratua: (1989)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2000)

Service management and marketing
nork: Grönroos, Christian
Argitaratua: (2015)

Customer service :
nork: Timm, Paul R.
Argitaratua: (2005)

Customer service : building successful skills for the twenty-first century /
nork: Lucas, Robert W.
Argitaratua: (2005)

Uncommon service : how to win by putting customers at the core of your business /
nork: Frei, Frances.
Argitaratua: (2012)

Services marketing
nork: Zeithaml, Valarie A.
Argitaratua: (2006)

Services marketing /
nork: Kurtz, David L., 1941-
Argitaratua: (1998)

The service profit chain :
nork: Heskett, James L.
Argitaratua: (1997)

Contemporary services marketing management : a reader /
Argitaratua: (1997)

Services marketing /
nork: Zeithaml, Valarie A.
Argitaratua: (1996)

Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2006)

Services marketing management a strategic perspective
nork: Kasper, Hans.
Argitaratua: (2006)

Incredible customer service :
nork: Freemantle, David
Argitaratua: (1993)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
nork: Kim, Wansoo.

Service Systems Science
nork: Kijima, Kyoichi
Argitaratua: (2015)

101 ways to improve customer service :
nork: Ukens, Lorraine L.
Argitaratua: (2007)

101 ways to improve customer service :
nork: Ukens, Lorraine L.
Argitaratua: (2007)

Service management : the new paradigm in retailing
nork: Kandampully, Jay, et al.
Argitaratua: (2015)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
nork: Nguyen, Thi Bao Tram, et al.
Argitaratua: (2021)

The Service Advantage: How to Identify and Fulfill Customer Needs /
nork: Albert Karl
Argitaratua: (1990)

Perfect phrases for customer service :
nork: Bacal, Robert
Argitaratua: (2005)

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
nork: Stanley, E. Fawcett, et al.
Argitaratua: (2024)

Customer service
nork: Lucas, Robert W
Argitaratua: (2005)

Service innovation /
Argitaratua: (2016)

Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2000)

Equality in managing service delivery /
nork: Collier, Rohan, 1945-
Argitaratua: (1998)

Intercultural Service Encounters
nork: Sharma, Piyush
Argitaratua: (2019)

Solutions for Improving the Quality of Customer Care Service at VP Bank
nork: Nguyen, Thi Minh Thu
Argitaratua: (2023)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
nork: Nguyen, Le Ngoc Tram, et al.
Argitaratua: (2022)

Long Term Warranty and After Sales Service: Concept, Policies and Cost Models
nork: Rahman, Anisur, et al.
Argitaratua: (2015)

Services marketing management : an international perspective /
nork: Kasper, Hans.
Argitaratua: (1999)

Customer service
nork: Lucas, Robert W.
Argitaratua: (2005)

Customer service secrets
nork: Economy, Peter
Argitaratua: (2004)

The world of superservice : creating profit through a passion for customer service /
nork: Irons, Ken.
Argitaratua: (1997)

Mastering data mining :
nork: Berry, Michael J. A.
Argitaratua: (2000)

Consumers and services /
nork: Gabbott, Mark.
Argitaratua: (1998)

The world of customer service
nork: Gibson-Odgers, Pattie
Argitaratua: (2008)

Influence of Service Quality and Perceived Value on Customer Engagement Towards ZaloPay
nork: Nguyen, Le Ngoc Tram, et al.
Argitaratua: (2023)