Customer service : building successful skills for the twenty-first century /
Saved in:
| Main Author: | |
|---|---|
| Format: | Book (Paper) |
| Published: |
Boston :
McGraw-Hill,
c2005.
|
| Edition: | 3rd ed. |
| Subjects: | |
| Online Access: | Table of contents Contributor biographical information Publisher description |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institutions: | Thư viện Trường Đại học Đà Lạt |
|---|
| Physical Description: | xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (p. 406-408) and index. |
| ISBN: | 0072938056 (pbk. : alk. paper) |