Customer service : building successful skills for the twenty-first century /
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| Materyal Türü: | Sách giấy |
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Boston :
McGraw-Hill,
c2005.
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| Edisyon: | 3rd ed. |
| Konular: | |
| Online Erişim: | Table of contents Contributor biographical information Publisher description |
| Etiketler: |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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| Fiziksel Özellikler: | xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. |
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| Bibliyografya: | Includes bibliographical references (p. 406-408) and index. |
| ISBN: | 0072938056 (pbk. : alk. paper) |