Customer service : building successful skills for the twenty-first century /

QR Kod

Customer service : building successful skills for the twenty-first century /

Diğer sürümleri göster (1)

Kaydedildi:

Detaylı Bibliyografya
Yazar:	Lucas, Robert W.
Materyal Türü:	Sách giấy
Baskı/Yayın Bilgisi:	Boston : McGraw-Hill, c2005.
Edisyon:	3rd ed.
Konular:	Customer services.
Online Erişim:	Table of contents Contributor biographical information Publisher description
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

Benzer Materyaller

Uncommon service : how to win by putting customers at the core of your business /
Yazar:: Frei, Frances.
Baskı/Yayın Bilgisi: (2012)

Customer service
Yazar:: Lucas, Robert W
Baskı/Yayın Bilgisi: (2005)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Yazar:: Price, Bill, 1950-
Baskı/Yayın Bilgisi: (2015)

Customer service : Building successful skills for the twenty-first century
Yazar:: Lucas, Robert W.
Baskı/Yayın Bilgisi: (2005)

Customer service
Yazar:: Lucas, Robert W.
Baskı/Yayın Bilgisi: (2005)

Customer experience for dummies /
Yazar:: Barnes, Roy A.,, ve diğerleri
Baskı/Yayın Bilgisi: (2015)

Customer service :
Yazar:: Timm, Paul R.
Baskı/Yayın Bilgisi: (2005)

Total customer service :
Yazar:: Davidow, William H.
Baskı/Yayın Bilgisi: (1989)

Perfect phrases for customer service :
Yazar:: Bacal, Robert
Baskı/Yayın Bilgisi: (2005)

Incredible customer service :
Yazar:: Freemantle, David
Baskı/Yayın Bilgisi: (1993)

Customer service :
Yazar:: Lucas, Robert W.
Baskı/Yayın Bilgisi: (2005)

Customer service :
Yazar:: Lucas, Robert W.
Baskı/Yayın Bilgisi: (2005)

101 ways to improve customer service :
Yazar:: Ukens, Lorraine L.
Baskı/Yayın Bilgisi: (2007)

101 ways to improve customer service :
Yazar:: Ukens, Lorraine L.
Baskı/Yayın Bilgisi: (2007)

The Service Advantage: How to Identify and Fulfill Customer Needs /
Yazar:: Albert Karl
Baskı/Yayın Bilgisi: (1990)

Customer relationship management /
Yazar:: Anderson, Kristin, 1962-
Baskı/Yayın Bilgisi: (2002)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
Yazar:: Kim, Wansoo.

Customer service secrets
Yazar:: Economy, Peter
Baskı/Yayın Bilgisi: (2004)

The world of customer service
Yazar:: Gibson-Odgers, Pattie
Baskı/Yayın Bilgisi: (2008)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
Yazar:: McKean, John, 1956-
Baskı/Yayın Bilgisi: (2015)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
Yazar:: Thompson, Harvey
Baskı/Yayın Bilgisi: (2000)

Communicating With Customers

Uncommon service
Yazar:: Frei, Frances

Creating value for customers :
Yazar:: Band, William A.
Baskı/Yayın Bilgisi: (1991)

Customer experience for dummies
Yazar:: Barnes, Roy A.
Baskı/Yayın Bilgisi: (2015)

Your customer rules!
Yazar:: Price, Bill
Baskı/Yayın Bilgisi: (2015)

The dynamics of service :
Baskı/Yayın Bilgisi: (1995)

Services marketing : Integrating customer focus across the firm
Yazar:: Zeithaml, Valarie A
Baskı/Yayın Bilgisi: (2016)

Service management and marketing
Yazar:: Grönroos, Christian
Baskı/Yayın Bilgisi: (2015)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
Yazar:: Fragasso Phil
Baskı/Yayın Bilgisi: (2008)

Revolutionize your customer experience
Yazar:: Shaw, Colin
Baskı/Yayın Bilgisi: (2005)

Putting customers first: Standards for serving the american poeple
Baskı/Yayın Bilgisi: (1994)

Services marketing
Yazar:: Zeithaml, Valarie A.
Baskı/Yayın Bilgisi: (2006)

Customer-focused quality :
Yazar:: Hinton, Tom
Baskı/Yayın Bilgisi: (1994)

The service profit chain :
Yazar:: Heskett, James L.
Baskı/Yayın Bilgisi: (1997)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
Yazar:: Clemes, Michael D.

Your customer rules! : delivering the Me2B experiences that today''s customers demand
Yazar:: Price, Bill
Baskı/Yayın Bilgisi: (2015)

Services marketing management a strategic perspective
Yazar:: Kasper, Hans.
Baskı/Yayın Bilgisi: (2006)

Customer orientation, learning orientation, and new service development : An empirical investigation of the swiss hotel industry /
Yazar:: Tajeddini, Kayhan.

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
Yazar:: Gazzoli, Gabriel.