Customer service : building successful skills for the twenty-first century /

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Customer service : building successful skills for the twenty-first century /

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Bibliografiske detaljer
Hovedforfatter:	Lucas, Robert W.
Format:	Sách giấy
Udgivet:	Boston : McGraw-Hill, c2005.
Udgivelse:	3rd ed.
Fag:	Customer services.
Online adgang:	Table of contents Contributor biographical information Publisher description
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Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

Lignende værker

Uncommon service : how to win by putting customers at the core of your business /
af: Frei, Frances.
Udgivet: (2012)

Customer service
af: Lucas, Robert W
Udgivet: (2005)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-
Udgivet: (2015)

Customer service : Building successful skills for the twenty-first century
af: Lucas, Robert W.
Udgivet: (2005)

Customer service
af: Lucas, Robert W.
Udgivet: (2005)

Customer experience for dummies /
af: Barnes, Roy A.,, et al.
Udgivet: (2015)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Total customer service :
af: Davidow, William H.
Udgivet: (1989)

Customer service : a practical approach /
af: Harris, Elaine K.
Udgivet: (2000)

Perfect phrases for customer service :
af: Bacal, Robert
Udgivet: (2005)

Incredible customer service :
af: Freemantle, David
Udgivet: (1993)

Customer service :
af: Lucas, Robert W.
Udgivet: (2005)

Customer service :
af: Lucas, Robert W.
Udgivet: (2005)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

The Service Advantage: How to Identify and Fulfill Customer Needs /
af: Albert Karl
Udgivet: (1990)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
af: Kim, Wansoo.

Customer relationship management /
af: Anderson, Kristin, 1962-
Udgivet: (2002)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2022)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
af: Nguyen, Thi Bao Tram, et al.
Udgivet: (2021)

Customer service secrets
af: Economy, Peter
Udgivet: (2004)

Customer responsive management : the flexible advantage /
af: Davis, Frank W. 1939-
Udgivet: (1996)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
af: Thompson, Harvey
Udgivet: (2000)

The world of customer service
af: Gibson-Odgers, Pattie
Udgivet: (2008)

Solutions for Improving the Quality of Customer Care Service at VP Bank
af: Nguyen, Thi Minh Thu
Udgivet: (2023)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
af: McKean, John, 1956-
Udgivet: (2015)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
af: Stanley, E. Fawcett, et al.
Udgivet: (2024)

Uncommon service
af: Frei, Frances

Services marketing : integrating customer focus across the firm /
af: Zeithaml, Valarie A.
Udgivet: (2006)

Customer satisfaction measurement and management : using the voice of the customer /
af: Naumann, Earl, 1946-
Udgivet: (1995)

Communicating With Customers

The dynamics of service :
Udgivet: (1995)

Roles of customer experience toward customer satisfaction in the beauty industry
af: Le, Thi Hai Van
Udgivet: (2023)

Creating value for customers :
af: Band, William A.
Udgivet: (1991)

Customer experience for dummies
af: Barnes, Roy A.
Udgivet: (2015)

Your customer rules!
af: Price, Bill
Udgivet: (2015)

Influence of Service Quality and Perceived Value on Customer Engagement Towards ZaloPay
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2023)

Service management and marketing
af: Grönroos, Christian
Udgivet: (2015)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
af: Huynh, Ba Thuy Dieu
Udgivet: (2025)

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