Service Management: Operations, Strategy, Information Technology /
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written...
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| Tác giả chính: | |
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| Tác giả khác: | |
| Định dạng: | Sách |
| Ngôn ngữ: | Vietnamese |
| Được phát hành: |
NewYork :
Mc Graw Hill Technoloy Education ,
2010
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
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| 980 | \ | \ | |a Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
| 024 | |a RG_1 #1 eb0 i1 | ||
| 020 | # | # | |a 978-0073403359 |
| 041 | 0 | # | |a vie |
| 082 | # | # | |a 658 / |b S200R-j |
| 100 | 1 | # | |a Fitzsimmons James A |
| 245 | 0 | 0 | |a Service Management: Operations, Strategy, Information Technology / |c Fitzsimmons James A, Fitzsimmons Mona J |
| 260 | # | # | |a NewYork : |b Mc Graw Hill Technoloy Education , |c 2010 |
| 300 | # | # | |a 541tr. |
| 520 | # | # | |a Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services. |
| 650 | # | 4 | |a Service inddustries- Management |
| 700 | 0 | # | |a Fitzsimmons Mona J |