Service Management: Operations, Strategy, Information Technology /

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Service Management: Operations, Strategy, Information Technology /

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Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written...

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Bibliografiske detaljer
Hovedforfatter:	Fitzsimmons James A
Andre forfattere:	Fitzsimmons Mona J
Format:	Bog
Sprog:	Vietnamese
Udgivet:	NewYork : Mc Graw Hill Technoloy Education , 2010
Fag:	Service inddustries- Management
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Thư viện Trường CĐ Kỹ Thuật Cao Thắng

Lignende værker

Service management: Operations, strategy, and information technology
af: James A. Fitzsimmons
Udgivet: (2001)

Service Management: Operations, strategy, information technology
af: Fitzsimmons, James A
Udgivet: (2011)

Service management :
af: Fitzsimmons, James A.
Udgivet: (2008)

Service management :
af: Fitzsimmons, James A.
Udgivet: (2008)

Integrating service strategy in the manufacturing company /
af: Mathe, Hervé.
Udgivet: (1993)

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
af: Stanley, E. Fawcett, et al.
Udgivet: (2024)

Information management in health services /
Udgivet: (1994)

Contemporary services marketing management : a reader /
Udgivet: (1997)

Cost management for profitable food and beverage operations /
af: Morrison, P. A. 1947-
Udgivet: (1998)

Management of human service programs /
af: Lewis, Judith A
Udgivet: (2001)

Management of human service programs
af: Lewis, Judith A.
Udgivet: (2007)

Information technology and library services
af: Sharma, S. K.
Udgivet: (2007)

Services marketing management : an international perspective /
af: Kasper, Hans.
Udgivet: (1999)

Services marketing management a strategic perspective
af: Kasper, Hans.
Udgivet: (2006)

Service Management and Marketing Principles
af: Jay, Kandampully, et al.
Udgivet: (2025)

Smart Service Systems, Operations Management, and Analytics
af: Yang, Hui, et al.
Udgivet: (2020)

Management of human service programs /
Udgivet: (2001)

Managing outsourcing in library and information services
af: Pantry, Sheila
Udgivet: (2004)

Reference and information services :
Udgivet: (2001)

Management of library information services
Udgivet: (2001)

Services Marketing: People, Technology, Strategy (Ninth Edition)
af: Jochen, Wirtz, et al.
Udgivet: (2023)

Reference and information services :
Udgivet: (1991)

Reference and information services :
Udgivet: (2001)

Crafting and Shaping Knowledge Worker Services in the Information Economy
af: Sherringham, Keith, et al.
Udgivet: (2020)

Impact of information technology services in libraries
af: Gopal, Krishan
Udgivet: (2003)

Management strategies for information technology
af: Earl, Michael J.
Udgivet: (1989)

Service management and marketing
af: Grönroos, Christian
Udgivet: (2015)

Staff management and information work
Udgivet: (2001)

Service innovation /
Udgivet: (2016)

Marketing concepts for libraries and information services
af: Sáez, Eileen Elliott de
Udgivet: (2004)

Interactive services marketing /
af: Fisk, Raymond P.
Udgivet: (2000)

Interactive services marketing /
af: Fisk, Raymond P.
Udgivet: (2008)

Information and Communication Technologies in Tourism 2020
af: Neidhardt, Julia, et al.
Udgivet: (2020)

Equality in managing service delivery /
af: Collier, Rohan, 1945-
Udgivet: (1998)

Service Management
af: Fitzsimmons, James A.
Udgivet: (2012)

Corporate information strategy and management :
af: Applegate, Lynda M.
Udgivet: (2007)

Operations management production of goods and services
af: McClain, John O.
Udgivet: (1985)

Managing information services
af: Robrrts, Sue
Udgivet: (2004)

The effect of management commitment to service on employee service behaviors : The mediating role of job satisfaction /
af: Kim, Hyun Jeong.

Uncommon service : how to win by putting customers at the core of your business /
af: Frei, Frances.
Udgivet: (2012)