Anticipate : know what your customers need before they do /
Bewaard in:
| Hoofdauteur: | |
|---|---|
| Andere auteurs: | |
| Formaat: | Boek |
| Taal: | English |
| Gepubliceerd in: |
Hoboken, N.J. :
John Wiley & Sons,
c2013.
|
| Onderwerpen: | |
| Tags: |
Voeg label toe
Geen labels, Wees de eerste die dit record labelt!
|
| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
Inhoudsopgave:
- Strategy: creating and destroying customer value
- Doing the right things for the wrong reasons
- Not all customers are good customers
- When customers speak who hears them?
- Input is vital but involvement multiplies the value
- It takes two to be engaged
- Customer focus is a process, not an event
- Culture, the soft stuff is the hard stuff
- Managing change, performance and talent
- Leveraging your culture and value chain.