Customer experience for dummies /
You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers.
Đã lưu trong:
| Những tác giả chính: | , |
|---|---|
| Định dạng: | Sách |
| Ngôn ngữ: | English |
| Được phát hành: |
Hoboken, NJ :
John Wiley & Sons, Inc.,
2015
|
| Loạt: | --For dummies.
|
| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
| LEADER | 01607cam a2200373 i 4500 | ||
|---|---|---|---|
| 001 | TVCDKTCT87866 | ||
| 005 | 20200601153704.000 | ||
| 008 | 140408s2015 njua b 001 0 eng d | ||
| 980 | \ | \ | |a Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
| 024 | |a RG_1 #1 eb0 i1 | ||
| 020 | |a 9781118725603 |q pbk. | ||
| 035 | |a (OCoLC)ocn842881096 | ||
| 042 | |a lccopycat | ||
| 050 | 0 | 0 | |a HF5415.5 |b .B3685 2015 |
| 082 | 0 | 4 | |a 658.8/12 |b C521T |
| 100 | 1 | |a Barnes, Roy A., |e author. | |
| 245 | 1 | 0 | |a Customer experience for dummies / |c by Roy Barnes and Bob Kelleher. |
| 260 | 1 | |a Hoboken, NJ : |b John Wiley & Sons, Inc., |c 2015 | |
| 300 | |a 342 pages ; |c 23 cm. | ||
| 336 | |a text |2 rdacontent | ||
| 490 | 1 | |a For dummies | |
| 504 | |a Includes bibliographical references (pages 321-325) and index. | ||
| 505 | 0 | |a Introduction -- What is customer experience? -- Creating awesome customer experience -- Essential enabling elements -- Making it stick -- The part of tens. | |
| 520 | |a You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers. | ||
| 541 | # | # | |a Tặng |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Relationship marketing. | |
| 650 | 7 | |a Customer relations. | |
| 650 | 7 | |a Customer services. | |
| 650 | 7 | |a Relationship marketing | |
| 700 | 1 | |a Kelleher, Bob, |e author. | |
| 830 | 0 | |a --For dummies. | |
| 841 | # | # | |b Kho Sách |j 100048522 |