Customer experience for dummies /
You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers.
Zapisane w:
| Główni autorzy: | , |
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| Format: | Książka |
| Język: | English |
| Wydane: |
Hoboken, NJ :
John Wiley & Sons, Inc.,
2015
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| Seria: | --For dummies.
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| Hasła przedmiotowe: | |
| Etykiety: |
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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Spis treści:
- Introduction
- What is customer experience?
- Creating awesome customer experience
- Essential enabling elements
- Making it stick
- The part of tens.