Please Your Guests Hospitality Training Foundation
This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return...
Đã lưu trong:
| Hovedforfatter: | |
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| Andre forfattere: | |
| Sprog: | Undetermined English |
| Udgivet: |
London
Cengage Learning EMEA
1998
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| Fag: | |
| Tags: |
Tilføj Tag
Ingen Tags, Vær først til at tagge denne postø!
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| Summary: | This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers |
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| Fysisk beskrivelse: | 60 p. ill. 24 cm |
| ISBN: | 0333751132 9780333751138 |