Please Your Guests Hospitality Training Foundation

This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return...

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Detalles Bibliográficos
Autor Principal: Hayter, Roy
Outros autores: Roy Hayter; Annette Allmark
Idioma:Undetermined
English
Publicado: London Cengage Learning EMEA 1998
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