Please Your Guests Hospitality Training Foundation
This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return...
Đã lưu trong:
| Tác giả chính: | |
|---|---|
| Tác giả khác: | |
| Ngôn ngữ: | Undetermined English |
| Được phát hành: |
London
Cengage Learning EMEA
1998
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| Những chủ đề: | |
| Các nhãn: |
Thêm thẻ
Không có thẻ, Là người đầu tiên thẻ bản ghi này!
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| LEADER | 01097nam a2200277Ia 4500 | ||
|---|---|---|---|
| 001 | TVU_14553 | ||
| 008 | 210423s9999 xx 000 0 und d | ||
| 020 | |a 0333751132 | ||
| 020 | |a 9780333751138 | ||
| 041 | |a eng | ||
| 082 | |a 647.9441 | ||
| 082 | |b R435 | ||
| 100 | |a Hayter, Roy | ||
| 245 | 0 | |a Please Your Guests | |
| 245 | 0 | |b Hospitality Training Foundation | |
| 245 | 0 | |c Roy Hayter, Annette Allmark | |
| 260 | |a London | ||
| 260 | |b Cengage Learning EMEA | ||
| 260 | |c 1998 | ||
| 300 | |a 60 p. | ||
| 300 | |b ill. | ||
| 300 | |c 24 cm | ||
| 520 | |a This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers | ||
| 650 | |a Please Your Guests | ||
| 700 | |a Roy Hayter; Annette Allmark | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Trà Vinh | ||