Service management and marketing managing the service profit logic
Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as w...
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| Lingua: | Undetermined English |
| Pubblicazione: |
Christian Grönroos
Wiley
2015
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| Riassunto: | Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers |
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| Descrizione fisica: | ix, 522 p. 24 cm |
| ISBN: | 1118921445 9781118921449 |