Service management and marketing managing the service profit logic
Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as w...
Đã lưu trong:
| Tác giả chính: | |
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| Tác giả khác: | |
| Ngôn ngữ: | Undetermined English |
| Được phát hành: |
Christian Grönroos
Wiley
2015
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| LEADER | 01075nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | TVU_32505 | ||
| 008 | 210423s9999 xx 000 0 und d | ||
| 020 | |a 1118921445 | ||
| 020 | |a 9781118921449 | ||
| 041 | |a eng | ||
| 082 | |a 658.8 | ||
| 082 | |b G884 | ||
| 100 | |a Grönroos, Christian | ||
| 245 | 0 | |a Service management and marketing | |
| 245 | 0 | |b managing the service profit logic | |
| 245 | 0 | |c Christian Grönroos | |
| 260 | |a Christian Grönroos | ||
| 260 | |b Wiley | ||
| 260 | |c 2015 | ||
| 300 | |a ix, 522 p. | ||
| 300 | |c 24 cm | ||
| 520 | |a Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers | ||
| 650 | |a Service industries; Customer services | ||
| 700 | |a Christian Grönroos | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Trà Vinh | ||