Service management and marketing managing the service profit logic

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as w...

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Autor principal: Grönroos, Christian
Altres autors: Christian Grönroos
Idioma:Undetermined
English
Publicat: Christian Grönroos Wiley 2015
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Trà Vinh