Service management and marketing managing the service profit logic
Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as w...
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| Language: | Undetermined English |
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Christian Grönroos
Wiley
2015
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| Institutions: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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