Total quality management /
Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases...
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| Язык: | English |
| Опубликовано: |
Albany, N.Y. :
Delmar,
1997.
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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