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00033080 |
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20171026081025.0 |
| 008 |
150402s2006 ||||||engsd |
| 020 |
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|a 100470091169
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| 041 |
0 |
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|a eng
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| 082 |
1 |
4 |
|a 658.8
|b S206M
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| 100 |
1 |
# |
|a Kasper, Hans.
|
| 245 |
1 |
0 |
|a Services marketing management
|b a strategic perspective
|c Hans Kasper, Piet van Helsdingen, Mark Gabbott.
|
| 250 |
# |
# |
|a 2d ed.
|
| 260 |
# |
# |
|a Chichester, West Sussex, England
|a Hoboken, NJ
|b John Wiley & Sons
|c 2006
|
| 300 |
# |
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|a xvii, 554 p.
|c 28 cm.
|
| 500 |
# |
# |
|a Subtitle on 1999 ed.: An international perspective.
|
| 504 |
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|a Includes bibliographical references (p. 511-542) and index.
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| 653 |
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|a Customer services
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| 653 |
# |
# |
|a Management.
|
| 653 |
# |
# |
|a Marketing
|
| 653 |
# |
# |
|a Service industries
|
| 700 |
1 |
# |
|a Gabbott, Mark.
|
| 700 |
1 |
# |
|a Helsdingen, Piet van.
|
| 852 |
# |
# |
|b Kho đọc
|j KD.0016521
|
| 852 |
# |
# |
|j KD.0016521
|
| 910 |
0 |
# |
|a kchi
|d 2/4/2015
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| 980 |
# |
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|a Trung tâm Học liệu Lê Vũ Hùng, Trường Đại học Đồng Tháp
|
