Service management : Operations, strategy, and information technology
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the mar...
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| Главный автор: | Fitzsimmons, James A. |
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| Формат: | |
| Язык: | Undetermined |
| Опубликовано: |
Boston
McGraw-Hill
2008
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| Предметы: | |
| Метки: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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